Yes I am white, she was asian, I dont know if this makes a difference, I ignored her and called security and I was scared of her coming at me. She was not told to behave and I was one that was carded. I said she should apologize, and they just said no way. The security did not tell her to stop, did not tell to leave, she was just happy to play at her machine. I overheard there was nothing there, and I left. Of course, it was found there was no money whatsover, the security did not acknowledge me, they did not even look at me, to say you can go or whatever. Security did not stop her from screaming at me, not only that, they opened the machine and checked transactions to see, and I was just standing there. Maybe $1.08, but may be $6.00, how gullible does she think people are. I though this woman would slap me and of course security came and cards me, not the wild screaming woman who does not remember when asked how much money was there. Otherwise an angry patron would shoot you for sitting at an empty machine that was empty for 20 minutes, and person comes yelling, and waving at your face that there was money left in the machine. If i can say one good thing about the place, they check for weapons. To everyone above, thank you for the great service, it's truly appreciated! When I venture out to the main floor to play, I will locate the area Lauren is working and, even if I lose on the slots, I feel like I've won in the end with her as my server. She displays the same level of class and professionalism that makes the main floor feel like you are in the HL room.

Additionally, I'd be remiss if I didn't mention my absolute favorite cocktail server who works in the main casino area, Lauren. Alex takes pride in her work, and I can't say enough nice things about her and the great service she provides. From her smile to her class and professional demeanor, she provides 5 star service. They are all fantastic at their job, but also are friendly and make your visit a great time!Īlso, when it comes to cocktail servers in the HL, Alexandria (AKA Alex) is incredible.

When it comes to bartenders, whether it's Brandon, Toma or Renee behind the bar, you'll receive nothing short of top notch service from these guys. My family and I visit Rivers Casino in Des Plaines weekly and, as a follow up to a previous review I did for Jackie, one of the cocktail servers in the high limit (HL) room, I've been wanting to express my appreciation for other employees who work in the HL room.

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